Let’s Tango! Where Innovation Meets Impact.

At Tango Analytics, we’re all about helping businesses make smarter decisions through powerful technology, insightful data, and a whole lot of collaboration. Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion, there's a place for you on our team. We believe work should be meaningful and fun — so if you're ready to make a difference while enjoying the journey, come join us and let's Tango!

We are looking for a VP of Customer Success to lead our dynamic and growing Customer Success Team.

About the Role:

Customer Success Strategy & Leadership

• Build and execute Tango’s global CS vision, aligned with investor growth targets.
• Lead a team of Directors, CSMs, Renewals, and CS Ops to cover ~500 accounts (200 Enterprise).
• Implement scalable processes across onboarding, adoption, retention, and expansion.

Retention & Expansion

• Deliver >93% Gross Retention and 110%+ NRR by 2027
• Partner with Account Managers to drive systematic upsell/cross-sell across Tango’s modules.
• Ensure all accounts have a Joint Impact Plan and participate in quarterly Impact Reviews.

Customer Advocacy & ROI

• Create a structured advocacy program to expand referenceable customers to 25%+. Standardize ROI storytelling to demonstrate impact by customer segment.
• Build a customer community and education function with Product.

Operational Excellence

• Deploy a health scoring model to track risk, adoption, and growth opportunities.
• Professionalize renewals forecasting and eliminate surprise churn.
• Partner with Product and Services on support, training, and implementation.

About You: 

• 12+ years of experience in Customer Success
• 5+ years in a senior leadership role
• Proven track record driving NRR improvements and expansion revenue in a PE or high-growth SaaS environment
• Deep expertise with CS frameworks (SPICED, Impact Reviews, Joint Success Plans)
• Strong operator with experience implementing CS tech stack and tooling
• Experience building & evangelizing learning management/University platforms
• Executive presence to influence boards, investors, and enterprise customer executives
• Private equity experience highly preferred
• Bachelor’s degree required; MBA preferred

What We Offer

We’re committed to creating an environment where you can thrive—professionally and personally. Our offerings include:

• Competitive Compensation We recognize and reward your contributions with a salary package that reflects your value.

• Comprehensive Benefits Including health, dental, and vision insurance, a 401(k) plan with company match, and generous paid time off to support your well-being.

• Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that promote productivity and balance.

• Inclusive & Collaborative Culture We foster a workplace where diverse perspectives are valued, teamwork is encouraged, and everyone has a voice.

Tango is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, ethnicity, religion, parental status, sexual orientation, age, citizenship, disability, or veteran status.

Base pay offered is contingent on qualifications and other operational considerations. Base pay is just one piece of the full compensation structure offered at Tango. If this pay range is outside of your expectations, we still encourage you to apply and have a conversation with us.

Base pay offered for this position is: $180,000 - $220,000